Getting started

Set up ABC Digital Downloads in three steps. Once you're done, ABC delivers the files for each new order automatically: by email, and on your store's Thank you and Order status pages.

The Setup Guide on ABC's Home page lists the same three steps and shows how many you've completed.

Step 1: Add download links to your Thank you and Order status pages

ABC shows customers their files in a Files block on Shopify's Thank you and Order status pages. You add each block once, in Shopify's checkout editor.

1. In your Shopify admin, open ABC Digital Downloads.
2. On Home, find Enable Order Status & Thank You Page in the Setup Guide.
3. Click Enable Thank You extension. Shopify's checkout editor opens.
4. In the editor's Apps panel, click + next to ABC: Order thank you page, then choose Add to > Thank you.
5. Click Save.
6. Back in ABC, click Enable Order status extension. Add ABC: Order status page to Order status the same way, then click Save.

Once both blocks are saved, the Setup Guide marks this step as complete.

The blocks show download links only while Display download links on the Thank You page and Display download links on the Order Status page are on in Settings. Both are on by default.

💡 Tip: To change the heading customers see above their files, select the ABC block in the checkout editor and edit Title for downloads box and Subtitle for downloads box.

Step 2: Upload your files and connect them to products

Customers get the files connected to the product, or the product variant, that they buy. You can connect files from either side:

• From a product: go to Products in ABC and click the product. On its Connected Files card, click Upload files to upload a new file, or Select files to choose one you've already uploaded. A product with variants has a card for each variant.
• From a file: go to Files in ABC and click Upload files. Then click the file and choose Connect new products.

Connections are saved as soon as you make them. There's no separate Save step.

For step-by-step instructions, see Uploading and connecting files to products and How to connect files to products.

Step 3 (optional): Brand your download email

Available on the Professional and Plus plans (see Plans and billing).

The email customers get after they buy is the Order Download Links email. You can change its subject, wording and design, and add your logo.

1. In ABC, go to Settings.
2. Under Email templates, click Edit template on Order Download Links.
3. Edit the subject and the email, then click Save.

For the details, see Customizing email templates.

What happens after a purchase

With these steps done, ABC takes care of each new order:

• It emails the customer their download links once the order is paid.
• It lists their files in the Files block on the Thank you and Order status pages.
• It marks the order's digital items as fulfilled in Shopify. To stop this, turn off Automatically fulfill orders in Settings.

To see it all as a customer does, place a test order: How to test the customer experience for a digital product.