Install ABC, ship your first sale, test the customer flow.
- 01 Getting started
- 02 How to test the customer experience for a digital product
- 03 Plans and billing
Knowledge base
How can we help?
Setup guides, file references, security walkthroughs, and troubleshooting — most answers in under a minute.
Most asked questions
Getting started 01
Getting started
Set up ABC Digital Downloads in three steps: show download links after checkout, connect your files to products, and brand your download email.
Settings 02
Setting up custom email settings (white-label emails)
Send ABC Digital Downloads emails from your own domain: add your address in Settings, add the DNS records it shows, and wait for Active.
Files & streaming 03
How to set up streaming for video and audio files
Set a video or audio file to Stream so customers play it in their browser instead of downloading it. Available on the Plus plan.
Browse by category
Upload, manage, replace, and stream digital files.
- 01 How to manage files
- 02 Uploading and connecting files to products
- 03 How to set up streaming for video and audio files
- 04 How to send updated files to specific customers
- 05 Replace a file and notify customers
Products
1Connect files to Shopify products.
View categoryOrders
4Search, view, and manage customer orders.
- 01 Viewing orders
- 02 Searching orders
- 03 Resend a download email
- 04 Track orders, downloads and storage in Analytics
Settings
5Email templates, PDF stamping, white-label sending.
- 01 Managing settings
- 02 Customizing email templates
- 03 How to set up PDF stamping for your digital files
- 04 Setting up custom email settings (white-label emails)
- 05 Limit and restrict downloads
Setup tracks
Get set up in three tracks.
Most stores are live after one of these — each takes 5–15 minutes, from install to a test sale.
- INSTALL 5 minInstall ABC + ship your first sale From Shopify install through a test purchase. Read the guide
- FILES 10 minUpload files & connect to products Single files, bundles, version updates. Read the guide
- BRAND 15 minBrand emails & PDF watermarks White-label sending, stamp customer info on PDFs. Read the guide
Didn't find what you needed?
Email support replies within 1–2 business days. Live chat — bottom right of this page — is the fastest path, weekdays 9AM–5PM EST.