Orders

Viewing Orders

The Orders section in ABC Digital Downloads lets you view and manage all digital purchases in your store. From here, you can check connected files, resend download emails, and review download activity for each order.

Step 1: Access Orders

In your Shopify admin, open ABC Digital Downloads.

Click Orders in the left-hand menu.

You’ll see a list of orders showing:

  • Order number and date
  • Customer name
  • Date the download email was sent
  • Payment status

Orders list in ABC Digital Downloads showing order number, date, customer, email sent, and payment status

Step 2: View Order Details

Click on an order to open its details page. Here you can:

  • See Connected Products & Files: View all products purchased and the files linked to them.
  • Download Count: See how many times each file has been downloaded.
  • Email Activity: Check when download emails were sent and view the exact email sent to the customer.
  • File Download Activity: See detailed logs of when and where files were downloaded (location, browser, IP address).

Order details page with connected products and files, download counts, and email activity

Step 3: Manage Order-Specific Settings

Override Global Download Limitations – Adjust IP or download limits for this specific order without changing global settings.

Restrict Downloads by Billing Country if needed.

Disable Download Links – Temporarily turn off all download links for the order.

Order-specific settings to override download limits, restrict by billing country, or disable download links

Step 4: Resend Download Email

If a customer loses their download email or requests it again:

  • Click Resend Download Email at the top of the order page.
  • A fresh email with download links will be sent automatically.

Order details page with the Resend Download Email button to send a fresh download link to the customer

⚡ Step 5: Manually Attach Files to an Order (New)

You can now manually connect additional files to an order even after it has been placed. This is useful if you want to provide bonus material, updated files, or custom content.

To manually attach files:

  1. From the Orders dashboard , click on the order you’d like to edit.

Orders dashboard with an order selected to open it and manually attach files

2. On the Order details page , click Manually Connect Files.

Order details page with the Manually Connect Files button for adding files to an existing order

3. Choose to Select Files (already uploaded to your store) or Upload Files (new files from your computer).

File picker to Select Files already uploaded or Upload Files from your computer to attach to the order

4. The files will appear under Manually Attached Files in the order view.

5. After adding files, click Send Updated Download Email to notify the customer.

Manually Attached Files listed on the order with a Send Updated Download Email button to notify the customer

This email will include links to both the original purchased files and any newly attached files.

Updated download email containing links to both the original purchased files and newly attached files

✅ Tips

  • Use the order activity logs to troubleshoot delivery issues or track fraudulent behavior.
  • Combine this with global download settings for maximum control.